Atlassian Cloud migration on SHIP-HATS for Singapore Government agencies.

SHIP-HATS (Secure Hybrid Integration Platform — Harnessing All Tools Seamlessly) is the CI/CD and DevSecOps component of the Singapore Government Tech Stack (SGTS), managed by GovTech. It provides government agencies with a centralised, secure platform for software delivery — covering source code management (GitLab), project tracking (Jira), documentation (Confluence), service management (Jira Service Management), and security scanning. Over 673 government systems are currently onboarded to SHIP-HATS.

SHIP-HATS includes Jira (project and issue tracking), Confluence (knowledge base and documentation), and Jira Service Management (ITSM and service desk). These are available under two models: a Shared model (centrally managed by GovTech, suitable for most agencies) and a Dedicated model (an agency-owned Atlassian Cloud site with full site admin rights, custom plugins, and flexible configuration).

The Shared model provides a centrally managed Atlassian Cloud environment with standard configurations and a fixed set of approved plugins — suitable for most agencies. The Dedicated model gives an agency its own Atlassian Cloud site with full site admin rights, the ability to manage their own Marketplace plugins, and custom workflows not possible in the shared environment. The Dedicated model is for agencies that need granular site control, specific plugins, or configurations the Shared model cannot support.

Government agencies and statutory boards currently running Atlassian products outside of SHIP-HATS — whether on self-managed servers, Atlassian Data Center, or standalone Atlassian Cloud tenancies — should consider migrating to benefit from centralised procurement, WOG-standard compliance, TechPass identity integration, and IM8-aligned security controls. Agencies on Atlassian Data Center are also subject to the Atlassian Data Center End of Life timeline (March 2029).

SHIP-HATS Atlassian Cloud is procured and managed through GovTech, integrating with Singapore Government identity infrastructure (TechPass/SEED) and the Equip provisioning system. It is configured to meet IM8 policies and AIA (Application Infrastructure Architecture Standard) compliance requirements. The Shared model restricts certain site-level settings and plugin choices to maintain security across a multi-agency environment. The Dedicated model preserves these governance integrations while giving agencies their own site with greater administrative control.

In the Shared model, plugins are centrally managed by GovTech — agencies can request additions but approvals depend on security, suitability, and cost considerations. In the Dedicated model, agencies manage their own plugins and can install Marketplace apps independently. If your agency depends on specific plugins not available in the Shared model, the Dedicated model is likely the right path. We help agencies assess which model fits their requirements.

A straightforward migration of a single Jira or Confluence instance with standard configuration can be completed in 4–8 weeks. A full migration involving multiple products, complex workflows, custom integrations, large data volumes, and Subscription Admin setup typically takes 8–16 weeks. We phase migrations to validate data integrity and user access before the production cutover.

Yes. Information Officer is a certified Atlassian Solution Partner with offices in Singapore and local employees where security clearance is required. We have experience delivering Atlassian implementations and migrations for organisations in Singapore operating under government and enterprise compliance requirements. Our Singapore-based team understands the SHIP-HATS context, GovTech procurement processes, TechPass integration, and IM8 policy constraints.