InvGate Consulting in Singapore and California

InvGate is an IT Management platform with two core products: InvGate Service Management (ITSM and Enterprise Service Management) and InvGate Asset Management (IT asset discovery, inventory, and lifecycle management). It is a 2025 Gartner Peer Insights Customers' Choice for ITSM Platforms, used by organisations including NASA, KPMG, PwC, and Motorola. It offers cloud and on-premise deployment, built-in AI capabilities, ITIL-aligned processes, and a no-code workflow builder.

An InvGate consulting engagement with Information Officer typically covers service model design, InvGate configuration, portal and catalogue setup, SLA and workflow definition, integrations with your existing tools, and user training. Depending on your starting point, we may also assist with ITSM process design, IT asset management setup, licensing selection, and post-launch optimisation.

InvGate offers enterprise-grade ITSM and ITAM capabilities at a significantly lower total cost of ownership than ServiceNow, with faster deployment and simpler administration. Compared to Jira Service Management, InvGate provides deeper ITIL process coverage, built-in IT asset management, and a more purpose-built service management experience. InvGate was named a 2025 Gartner Peer Insights Customers' Choice for ITSM Platforms.

Yes. InvGate includes over 20 built-in AI capabilities across all pricing tiers, including AI-improved responses, ticket summarisation, sentiment analysis, knowledge article generation, virtual service agent, major incident detection, predictive risk and impact analysis, and solution recommendations. The AI features are designed to reduce ticket volume, accelerate resolution, and improve service quality.

A focused InvGate implementation covering a core service desk with incident, request, and SLA management can be completed in 4–8 weeks. A full implementation including asset management, change management, ESM workflows, and integrations typically takes 3–5 months depending on the complexity of your service model and the number of departments involved.

Yes. InvGate supports both cloud-hosted and on-premise deployment, giving organisations the flexibility to choose the model that best fits their infrastructure, security, and data residency requirements. On-premise deployment is available on the Enterprise plan. Information Officer can advise on the right deployment model and manage the implementation regardless of which option you choose.

Yes. InvGate supports Enterprise Service Management (ESM) — extending the same service delivery model beyond IT to departments like HR, Facilities, Finance, and Legal. Each department can have its own catalogue, queues, SLAs, and workflows, while sharing the same platform and reporting infrastructure. InvGate also provides ESM workflow templates to accelerate setup. Information Officer helps organisations design ESM models that are practical to adopt and easy to scale.

InvGate Asset Management is a unified platform for IT asset discovery, inventory, and lifecycle management. It includes network discovery, software metering, CMDB, and Atlas — an AI-driven asset enrichment engine for proactive IT asset management. It integrates natively with InvGate Service Management, giving service desk agents full asset context when handling tickets.

Yes. We provide post-go-live support covering configuration changes, workflow updates, user questions, and enhancements as your service model matures. We can also provide periodic service reviews to identify optimisation opportunities and ensure InvGate continues to support your evolving needs.